Many 911 systems in the United States use older technologies that struggle to account for the diverse ways of communicating during an emergency or disaster, and dispatchers taking calls must make rapid decisions based on limited information. While newer technology can identify callers’ locations, there is an opportunity to explore how technology can assist in determining the reason for the call and suggesting appropriate responses.

Given this opportunity, HUP recently coordinated a connection between Hennepin County and Professors Tom Fisher (College of…