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Customer Satisfaction Survey Results and Analysis.

Rousseau, Matthew.

In July 2006, the West Central Minnesota Communities Action, Inc. (WCMCA) along with the Center for Small Towns began the fourth customer satisfaction and needs assessment for the WCMCA. There were a total of seventeen different survey types that were to be sent out. They were to be sent out to clients, service providers, vendors, and funding sources of the WCMCA. There were a total of 14 different survey types that were sent to the clients. They included: Affordable Housing, Customer (MHFA, Small Cities, and Frail Elderly), Energy Assistance, FAIM, FPAP, Group Work Camp, Head Start, Jump Start, MURL, RSVP, Weatherization, Transitional Housing, ESGP, and EITC. During the first week of July the names of the customers that would be included in this study were randomly selected from lists provided to the Center for Small Towns by the WCMCA. Out of a total of 7271 clients that the WCMCA had in 2005, 1242 were chosen to be participants in the study.

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Prepared in partnership with West Central Minnesota Communities Action by the Community Assistantship Program (CAP), administered by the Center for Urban and Regional Affairs (CURA) at the University of Minnesota.
41 pp.
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